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Microsoft [clear filter]
Friday, September 13

10:00am PDT

Learn about the 3D Adoption Strategy and Other Ways to Drive Better Adoption of your Dynamics 365 Solutions
This session will share strategies and techniques for ensuring successful user adoption whether you are in the planning stages or having current adoption challenges that are impacting your organization’s ability to maximize the benefits from your Dynamics 365 based systems.


Ann Barkley

Customer Success Manager, Microsoft Canada

Friday September 13, 2019 10:00am - 11:00am PDT

1:00pm PDT

The People-Side of a Digital Transformation including ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement)
This session will explore Prosci’s ADKAR model and how it fits into your overall change management strategy. Whether you are at the outset of a big digital change, or spinning up new workloads in a new division of your company, how technology impacts the people you need using it (and the challenges these impacts may present) needs to be top of mind. We will take a look at the meaning of each of the five ADKAR building blocks that bring about successful change, and also get a sense of how they intersect with your implementation project, overall strategy for implementation and ultimately adoption of your digital investment.


Matt Couture

Customer Success Manager, Microsoft Canada

Friday September 13, 2019 1:00pm - 2:00pm PDT

2:15pm PDT

Product Innovation that will Drive End User Value
This session will share the newest innovations in Dynamics 365 that will help you drive end user value in your organization. Learn about the latest integration with LinkedIn, innovations in Mixed Reality, how AI can empower your users to focus on the right outcomes, how Customer Insights can provide a 360 view of your customers, and how Outlook integrations like the Outlook Plug In can save individuals time and make your organization more productive. You’ll leave with a better sense of what innovations Microsoft landed in Spring 2019 and what’s coming up in the Fall Release.

avatar for Katie Cook

Katie Cook

Senior Dynamics 365 Product Marketing Manager, Microsoft

Manasi Paliwal

Technical Specialist, Microsoft Canada

Imran Aslam

Technical Specialist, Microsoft

Friday September 13, 2019 2:15pm - 3:15pm PDT

3:30pm PDT

Dynamics Journey to Success: Microsoft’s Customer Success Planning Methodology
The Dynamics Journey to Success (DJS) is a Success Planning methodology led by the Microsoft Dynamics Customer Success Manager (CSM) that helps Microsoft Dynamics 365 customers to realize continuous business outcomes and achieve business goals from their Dynamics investment. This session will provide deep insight into Microsoft’s 10 step Success Planning methodology that enables Dynamics 365 customers to establish success criteria, uncover adoption blockers and devise a sustainable strategy to boost user adoption and drive business value realization.


Vish Walia

Customer Success Evangelist, Microsoft Canada

Friday September 13, 2019 3:30pm - 4:30pm PDT