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Friday, September 13 • 2:15pm - 3:15pm
D365UG/CRMUG: Overview of intelligent Customer Service with Dynamics 365 CE

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In this session we will go through Dynamics 365 CE customer service new functional features and capabilities and will show how it can transform traditional customer service departments by enabling personalized self-service features. We will demonstrate how companies can empower agents to stay agile and earn loyalty from the customers by providing full omni-channel engagement which will translate into lower operational costs, faster resolution times, fewer escalations, and quicker onboarding, while improving more personalized and effective experiences.

avatar for Ali Sharifi

Ali Sharifi

Sr. Solution Architect, Sierra Systems (an NTT DATA Company)
I've been working with Dynamics platform since its earlier days with CRM 4Currently I'm working for Sierra systems (NTTData) as a lead solution architect specialized on :-Microsoft Business Application Platform-Microsoft Dynamics 365 CE-Microsoft Power Platform-Microsoft Technology... Read More →

Friday September 13, 2019 2:15pm - 3:15pm PDT

Attendees (1)